Panda Help Desk 🛎️
General Questions
1. What is PandaCove?
PandaCove is your go-to destination for delightful, high-quality products that bring joy and wonder to everyday life. From cozy home decor to adorable accessories, we’re here to make your day a little brighter!
2. Where is PandaCove based?
We’re based in Toronto, Canada, but we ship to customers in US!
3. Do you ship internationally?
Not yet, but we’re always expanding. Stay tuned for updates on when we start shipping to other countries!
Shipping & Delivery
4. Where do your products ship from?
Some of our products ship from our US warehouse, while others ship directly from our international warehouse. You’ll see the estimated shipping time on each product page.
5. How long does shipping take?
- US Warehouse: typically 2–5 business days.
- International Warehouse: typically 10–20 business days.
6. Do you offer free shipping?
Yes! We offer free shipping on most orders. Check the product page for details.
7. Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number so you can follow your package’s journey.
Taxes & Duties
8. Do I need to pay customs duties or import taxes?
- For US customers, most shipments valued under $800 USD are exempt from customs duties under US law.
9. Do you charge sales tax?
- No.
Returns & Refunds
10. What is your return policy?
We offer a 15-day money-back guarantee. If you’re not satisfied with your purchase, contact us within 15 days of receiving your order for a refund or exchange.
11. How do I return a product?
- Contact our support team at contact.pandacove@gmail.com to initiate a return.
- Once your return is approved, we’ll provide instructions on where to send the item.
12. Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.
Product Questions
13. Are your products high-quality?
Absolutely! Every product is carefully selected for its quality, durability, and charm. We want you to love your purchase as much as we do.
14. Can I use essential oils with your humidifiers?
Yes! Our humidifiers are aromatherapy-ready. Just add a few drops of your favorite essential oil to enjoy a calming, personalized experience.
15. Do your night lights come with batteries?
Most of our night lights come with built-in batteries. Check the product description for details.
Orders & Payments
16. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
17. Can I change or cancel my order after it’s placed?
If your order hasn’t been shipped yet, we may be able to change or cancel it. Contact us at contact.pandacove@gmail.com as soon as possible.
18. Is my payment information secure?
Yes! We use secure payment gateways and encryption to protect your information.
Discounts & Promotions
19. Do you offer discounts for first-time customers?
Yes! Subscribe to our email list and get 10% off your first order. Use the code PANDAHUG10 at checkout.
20. Do you have a loyalty or rewards program?
Not yet, but we’re working on it! Stay tuned for updates.
Contact & Support
21. How can I contact you?
You can reach us at contact.pandacove@gmail.com or use the contact form on our website. We’re here to help!
22. What are your customer support hours?
Our support team is available Monday to Friday, 9 AM to 5 PM EST. We typically reply to emails in 1-2 days max.
Still Have Questions?
If you don’t see your question here, feel free to contact us at contact.pandacove@gmail.com. We’re always happy to help!